Privacy Policy
This Privacy Policy explains how the Public Institution Tourist Organization of Banja Luka (hereinafter: “Institution”) collects, uses and protects personal data of website users.
1. Data We Collect
We may collect the following data:
- Name and surname
- Email address
- Data submitted through contact forms
- Registration data (username, email, password)
- Data entered when creating listings (accommodation, restaurants, etc.)
- Technical data (IP address, browser, device)
- Cookie-related data
2. Purpose of Processing
We process data for the following purposes:
- responding to inquiries
- enabling user registration and account management
- publishing and managing user-generated content
- analyzing website traffic
- improving website functionality
3. Legal Basis
Data is processed based on:
- user consent
- contract performance
- legitimate interest
4. Cookies
The website uses cookies to ensure proper functionality and analytics.
Users can manage cookies via the cookie banner.
5. Google Analytics
This website uses Google Analytics. Data is anonymized and used for statistical purposes only.
6. Data Sharing
Data may be shared with:
- hosting providers
- IT service providers (e.g. Google)
We do not sell personal data.
7. Data Retention
Data is stored:
- as long as the user account is active
- or as long as necessary for processing purposes
8. Data Security
We implement security measures such as:
- SSL encryption
- restricted access
- security systems
9. User Rights
Users have the right to:
- access their data
- correct their data
- request deletion
- restrict processing
- object to processing
10. Contact
Public Institution Tourist Organization of Banja Luka
Address: Kralja Petra I Karađorđevića 87, Banja Luka
Email: tobl@teol.net